Tip #1: Remove the pain
Seriously consider implementing a technology solution to remove the time consuming and client intrusive bits of AML/CFT. Our paper Embracing AML/CFT Digitisation will provide insights and steps on how to select the right software solution.
Tip #2: Understand the why
No one likes doing something unless they know why it is important. Royden McGee is a master of bringing AML/CFT alive and providing practical and topical insights into why the government is so serious about New Zealand meeting its AML/CFT global obligations. Use the webinar ‘Making sense of AML/CFT changes’ (coming soon) as the first step in making AML real within your business. From there, Royden can tailor specific sessions just for your business.
Tip 3: Run a team competition
Incentivise the staff to be innovative and look for ways to improve the client/customer experience around meeting AML/CFT obligations. Provide a meal voucher for two for the person who rewords documents to make them more consumer friendly, improves the processes or develops a way to ensure the necessary checks pick up the key points.
Contact the team at Strategi Compliance for assistance.