Guidance Note: Repayment difficulties and disclosure under the CCCFA: a guide for frontline staff
Guidance Note: Repayment difficulties and disclosure under the CCCFA: a guide for frontline staff
Guidance notes
Published: 23 November 2021
$35.00 + GST
Though responsibility for implementing these changes rests with directors and senior managers, frontline staff are heavily involved in the day-to-day delivery of compliant lender obligations and therefore need to know what the rules are.
This Guidance Note provides an overview of the changes to repayment difficulties and disclosure, and includes practical advice for frontline staff. The advertising changes are covered in a separate Guidance Note.